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Privacy Policy

Effective Date: 24-02-2025

At HomePack Medical Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or web application ("Platform").

1. Information We Collect

  • Personal identification information (name, phone, email, date of birth)
  • Medical records and health history (with consent)
  • Payment and billing information (where applicable)
  • Usage data from the website/app (cookies, session logs)

2. How We Use Your Information

  • To provide personalized homecare and telemedicine services
  • To manage appointment bookings and care coordination
  • To improve our services and respond to feedback
  • To comply with legal and regulatory obligations

3. Data Security

  • All personal and medical data is encrypted and stored securely
  • Access is restricted to authorized personnel only
  • Regular audits are conducted to ensure compliance

4. Sharing of Data

  • We do not sell your personal data
  • Data may be shared only with medical professionals involved in your care or regulatory authorities if required by law

5. Your Rights

You may request access to your data, request corrections, or ask us to delete your personal records at any time.

To make such requests, contact our Data Protection Officer at: homepackmedical.services@gmail.com

6. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on our Platform with a revised effective date.

Contact Us

homepackmedical.services@gmail.com

GA- 558-3941, 10 Korley Kojo Ave, Odorkor-Accra